Effective Conversational Skills for Positive Business Relationships

Effective communication skills help foster cooperation, productivity and teamwork within an organization. Learn essential conversational skills that can boost your influence and effectiveness with individuals and groups in a business setting. Learn to overcome typical barriers to listening strategically, provide constructive feedback, identify strategies for communicating across cultures and generations. Apply core communication concepts and skills to contexts that are critical for enhancing collaboration, increasing message clarity, heightening emotional intelligence, managing conflict and facilitating teams.

Workshop Learning Outcomes

• Identify their personal communication blocks and apply the conversational techniques to improve their conversational skills.
• Display confidence in connecting and making small talk with strangers in the first five minutes.
• List the difficulties that they will encounter in any communication situation and use the dialogue model to effectively manage them.
• Be able to recognize and deal with difficult behaviours in other people.
• Acquire skills for assertiveness at the workplace to communicate professionally with bosses, colleagues, subordinates and clients.

Programme Outlines

• Everyone has needs, but what is “needs”?
• Discover your personality traits and communication styles using Lumina Spark (U.K)
• Understanding and dealing with various personality traits
• Understanding and dealing with various conflict management styles
• Use 4A’s Listening Skill to neutralise aggressiveness
• Assertive Questioning Technique
• Handling Objections or any unreasonable demand in an assertive manner

Who Should Attend

This workshop is specially designed for people looking to take more control of their working and/or personal life; become more confident and assertive to achieve their desired outcome, when communicating with others.

Methodologies

Facilitator’s guidance and presentation; role-play; group discussion; case study and self-reflection; coupled with voice recording so that learners keep their own record for future evaluation. (Note: to increase conduciveness during role-play, a more spacious classroom is preferred)