Learn to look at all types of customers and learn how you can best them & improve your attitude in the process.
Each and every one of us serve customers, whether we realize it or not. Maybe you are on the frontline of a company, serving the people who buy your products. Perhaps you are an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you are a company owner, serving your staffs and your customers.
This training workshop will look at all types of customers and how we can serve them better and improve our attitude in the process.
Module One: Getting Started
Module Two: Who We Are and What We Do
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Their Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
Module Seven: Giving Customer Service over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do To WOW Every Time
Module Twelve: Wrapping Up
S$2,000 for a group of 15 participants
S$150 (1-day course)
Phone: +65 9362 6498Email: firstname.lastname@example.org